We are an expert management team that provides a full range of Contact Center services in Spanish, English, German, Italian, and French. We implement our services through: traditional and IP telephone systems, email, chat and fax. Throughout our history we have been incorporating new languages, tools and media, which will continue to expand based on customer needs.
- Customer care /
Customer service
- Help desk and
technical support
- Process follow-up
and resolution
- Collections
- Royalty programs
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- Retention
- Telemarketing, inbound
and outbound
- Outbound communications for one time events (interviews for market research, RSVP for
events, etc.)
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- Development and intergration solutions for in-house
Contact Centers
- Initial and continuous training of agents and staff
- Provision of technological and human resources for
in-house operations (insourcing).
- Consulting and reengineering services, management and technological resources that are needed to develop or improve the efficiency of contact centers currently in operation.
- Provision of personnel
- Systems
- Monitoring
- Know-how
- In-office management.
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